TOUR - Cancellation/ Rescheduling/No Show Policy

  • 72 Hour Cancellation Policy strictly enforced, NO exceptions!
  • Due to our group size limitations on some activities, we cannot absorb the cost of people canceling at the last minute, when we are turning away people from tours or courses that day. When you give us your credit card information to hold a reservation, you are agreeing to the following cancellation terms and conditions:
  • If the cancellation notification is received more than 72 hours from the start of the tour or course, there will be a 10% cancellation fee charged.
  • NO REFUNDS are issued for reservations, if the cancellation notification is received less than 72 hours from the start of the tour or course as well in a NO SHOW incident, there will be a 100% cancellation fee charged to your credit card.
  • ALL BOOKINGS ARE SUBJECT TO 10% CANCELLATION FEE!
  • We reserve the right to cancel/reschedule the booked activity due to an unforeseen event or adverse weather/ocean condition or unsafe diving conditions.
  • A full refund is given if the dive is cancelled/rescheduled 72 hours prior to the dive date or if the dive(s) is cancelled by the Dive Guide due to unforeseen events, adverse weather/ocean condition or unsafe diving conditions.
  • DIVE CALIFORNIA cancellation policy supersedes all previous credit card agreements you have with your credit card company. Cancellations will be only accepted during business hours 9 to 6. We are open 7 Days A Week. Messages left on voicemail do not constitute an accepted cancellation!
  • If you are required to have a doctor's excuse for a "YES" answer on the medical waiver for any Scuba Dive and if you fail to provide it BEFORE the start of your tour you WILL NOT be permitted to dive and you WILL NOT receive a refund for the booking.

COURSE - Cancellation/Rescheduling/ No Show Policy

  • 72 Hour Cancellation Policy strictly enforced, NO exceptions!
  • Due to our group size limitations on some activities, we cannot absorb the cost of people canceling at the last minute, when we are turning away people from tours or courses that day. When you give us your credit card information to hold a reservation, you are agreeing to the following cancellation terms and conditions:
  • Less than 7 days’ notice, prior to start of the course, you may move into another course schedule with a 50% administration fee of the total course cost.
  • If the cancellation notification is received less than 7 days’ notice, but at least more than 72 hours from the start of the course, there will be a 50% cancellation fee charged.
  • NO REFUNDS are issued if the cancellation notification is received less than 72 hours from the start of the tour or course as well in a NO SHOW incident, there will be a 100% cancellation fee charged to your credit card.
  • NO REFUNDS will be issued on any PADI digital TouchTM/e-learning study materials, used or unused.
  • No refunds will be issued for PRIVATE COURSE CANCELLATIONS, because we have booked and held those specific dates for you or your private group. (If you must change/cancel the course and we are able to fill the date, we will move the deposit/full payment to the new date, minus the 20% administration fee.
  • To complete a missing course session/segment for reasons other than weather cancellations, you may do so for $100 per day during any future course dates.
  • We reserve the right to cancel/reschedule the course/booked activity due to an unforeseen event or adverse weather/ocean condition or unsafe diving conditions and transfer the student to the next course convenient for the student or refund deposits fees received.
  • A full refund is given if the course is cancelled/rescheduled 72 hours prior to the dive date or if the dive(s) is cancelled by the Instructor due to unforeseen events, adverse weather/ocean condition or unsafe diving conditions.
  • DIVE CALIFORNIA cancellation policy supersedes all previous credit card agreements you have with your credit card company. Cancellations will be only accepted during business hours 9 to 6. We are open 7 Days A Week. Messages left on voicemail do not constitute an accepted cancellation!
  • If you are required to have a doctor's excuse for a "YES" answer on the medical waiver for any Scuba Dive or Certification class and if you fail to provide it BEFORE the start of your course you WILL NOT be permitted to dive and you WILL NOT receive a refund for the booking. Additionally, if you cannot swim and cannot complete your dives, you will not be given a refund.
  • We reserve the right to cancel any course date if there are less than 3 students registered, in that case we will give no less than 1 week notice of the change and we do our best to assist your inconvenience by that change as we value your time and respect your busy schedule. In the event of a cancellation, we will transfer you to the next upcoming course convenient to the student or refund deposits and fees received.
Phone or email us for Booking (619) 878-DIVE (3483)
For general information or comments Info@divecalifornia.com